Refund Policy

Refund Policy

Thank you for shopping with Beste TV Box. We are committed to providing you with high-quality products and excellent service. However, if you are not satisfied with your purchase, you can request a refund or exchange according to the following conditions.

Refund Conditions

  1. Damaged or Defective Products: If you receive a TV box that is damaged or defective due to manufacturing issues, you may request a refund or exchange within 14 days of receiving the product. Please contact us as soon as you notice the issue and provide photos of the damage or defect.

  2. Unopened Products: If you change your mind and wish to return the product, you may do so within 14 days of receiving the order, as long as the product is still unopened, unused, and in brand-new condition with the original packaging intact.

  3. Order Errors: If you receive a product that does not match your order, you may request a refund or exchange within 14 days. We will cover the return shipping costs for the wrong product.

  4. Services: For services such as repairs or setups, no refund will be provided once the service has been started, as the service is rendered. If there is an issue with the service, we will provide additional repairs free of charge.

Return and Refund Process

  1. Return Request: To initiate a return or refund request, please contact our support team at [email/phone] and provide full details about the product and reason for your request.

  2. Packaging and Shipping: Upon approval of your return request, you will receive instructions for returning the product. The product must be returned in new condition, with the original packaging and all accessories. The cost of return shipping is the responsibility of the buyer, except in cases where we sent the wrong product.

  3. Refunds: Once we receive and inspect the returned product, we will notify you of the status of your refund. If you are eligible for a refund, it will be processed within 7 business days after receiving the returned product. The refund will be issued to the original payment method.

Exclusions

  • We cannot offer refunds for products that have been used or damaged due to improper use.
  • No refunds will be provided for services rendered (e.g., TV box repairs).